Refund policy

Refund & Returns Policy

Khairi | Last updated: [14/07/26]

We want you to be fully satisfied with your Khairi order. This policy explains how returns, exchanges, and refunds work.

1. Your Right to Cancel (UK Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us within that window at [thekhairico@gmail.com].

If you cancel under this right, you must return the goods within 14 days of telling us, and we will refund the product price and standard delivery cost within 14 days of receiving the returned goods (or proof of postage).

Note: this right does not apply to goods that have been unsealed and used, where doing so is not appropriate for hygiene reasons — see Section 3.

2. Standard Returns Window

Outside of the statutory cooling-off period, we also accept returns within 30 days of delivery, provided the item meets the conditions below.

To be eligible:

  • The product must be unused, unopened, and in its original packaging
  • The seal (where applicable) must be intact
  • You must have proof of purchase (order number or confirmation email)

3. Hygiene Exclusions

Because our products are personal care items, we cannot accept returns on any product where the seal has been broken or the item has been opened or used, except where the product is faulty or not as described. This applies to all SKUs including Clay, Sea Salt Spray, Hair Powder, and Leave-In Conditioner.

This exclusion doesn't affect your statutory rights regarding faulty goods.

4. Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery at [thekhairico@gmail.com] with your order number and a photo of the issue. We'll arrange a replacement or full refund, including return postage, at no cost to you.

5. How to Start a Return

  1. Email [thekhairico@gmail.com] with your order number and reason for return
  2. We'll confirm eligibility and provide a return address
  3. Post the item back in its original packaging (we recommend tracked postage — return shipping costs are the customer's responsibility unless the item is faulty)
  4. Once received and inspected, we'll process your refund within 5–7 business days

6. Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider. Original delivery charges are refunded only for statutory cancellations (Section 1) or faulty items (Section 4).

7. Exchanges

We currently don't offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

8. Contact

Questions about your order or this policy: [thekhairico@gmail.com] Khairi —  27 Gosforth Street, Shieldfield, Newcastle upon Tyne